Return Policy

Return & Refund Policy

Brand Name: Things Studio
Legal Entity: Objects Design Intelligence
Support Email: mythings.studio@gmail.com

At Things Studio, we take great care in designing and delivering our products. Please read this Return & Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms outlined below.

1. No-Return / Limited Return Policy

All products sold by Things Studio are non-returnable and non-refundable, except in cases of:

Damaged product at the time of delivery
Incorrect product delivered

Returns or refunds are not accepted for reasons including but not limited to:

Change of mind
Personal preference
Color, size, or design variations
Minor variations due to screen/display differences
Incorrect order placed by the customer

2. Eligibility for Return or Replacement

To be eligible for a return or replacement:

The issue must be reported within 24 hours of delivery
The product must be unused, unaltered, and in its original packaging
Clear images or videos showing the issue must be shared for verification

Approval is subject to internal review and validation.

3. Damaged or Defective Products

Customers must inspect the package at the time of delivery.
Any visible damage or tampering should be reported immediately to the delivery personnel.
Damage claims raised after 24 hours of delivery may not be accepted.

If approved, we may offer replacement, store credit, or refund, at our sole discretion.

4. Incorrect or Missing Items

In case of incorrect or missing items, customers must contact mythings.studio@gmail.com within 24 hours of delivery.
Resolution is subject to verification of order records, packaging videos, and courier partner reports.

5. Refund Process (If Applicable)

Refunds are initiated only after return verification or investigation completion.
Refunds will be processed to the original payment method.
Refund timelines depend on banks or payment gateways and may take 7–10 business days or longer.

Shipping charges (if any) are non-refundable.

6. Courier & Third-Party Liability

Once an order is handed over to the courier partner, transit-related issues are governed by the courier company’s policies.
We are not liable for delays, loss, or damage caused by third-party logistics providers.
We will assist customers in raising claims; however, final resolution timelines and outcomes depend on the courier service provider.

7. Refusal of Returns

We reserve the right to refuse returns or refunds if:

The return request does not meet eligibility criteria
The product shows signs of use or damage after delivery
The claim appears fraudulent or unverifiable

8. Cancellation Policy

Orders cannot be cancelled once they are shipped.
Cancellation requests before shipment may be accepted at our discretion.

9. Force Majeure

We shall not be responsible for returns, refunds, or delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, lockdowns, or government restrictions.

10. Policy Updates

Objects Design Intelligence reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.