Shipping Policy

Shipping Policy

Brand Name: Things Studio
Legal Entity: Objects Design Intelligence
Support Email: mythings.studio@gmail.com

At Things Studio, we strive to ensure that your orders are shipped efficiently and transparently. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment confirmation.

  • Processing time does not include weekends, public holidays, or unforeseen circumstances.

  • Order processing involves verification, quality checks, packaging, and handover to logistics partners.

2. Shipping & Delivery

  • We use third-party logistics and courier service providers to deliver orders across India.

  • Delivery timelines provided on the website or by courier partners are estimated and not guaranteed.

  • Actual delivery may vary due to factors beyond our control, including but not limited to:

    • Courier service delays

    • Weather conditions

    • Natural disasters

    • Government regulations

    • Remote or non-serviceable locations

Objects Design Intelligence / Things Studio shall not be held liable for delays caused by third-party logistics providers.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before payment.

  • Any additional charges imposed by courier partners (such as for remote area delivery) are subject to their policies.

4. Tracking Information

  • Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp, depending on availability.

  • Tracking updates are generated and maintained by the third-party courier service.

  • We do not control or guarantee the accuracy, frequency, or availability of tracking updates on external tracking pages.

5. Delivery Responsibility

  • Once the order is handed over to the courier partner, delivery responsibility lies with the logistics provider.

  • Any delay, misrouting, loss, or damage occurring during transit is governed by the courier company’s policies and procedures.

  • We will assist customers in raising a complaint or follow-up with the courier partner; however, resolution timelines depend solely on the courier service.

6. Failed Delivery Attempts

  • Courier partners may attempt delivery multiple times as per their internal policies.

  • If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept the package, re-shipping costs (if applicable) may be borne by the customer.

7. Damaged or Missing Packages

  • Customers are advised to check the package at the time of delivery.

  • Any visible damage or tampering should be reported to the delivery personnel immediately.

  • Claims for missing or damaged items must be reported to mythings.studio@gmail.com within 24 hours of delivery.

Approval of replacement or refund, if any, is subject to verification and courier partner investigation.

8. Non-Serviceable Areas

  • Certain pin codes or regions may be non-serviceable or experience extended delivery times based on courier partner coverage.

  • In such cases, we reserve the right to cancel the order and initiate a refund as per our Refund Policy.

9. Force Majeure

Things Studio shall not be responsible for shipping delays or failures caused by events beyond reasonable control, including but not limited to strikes, lockdowns, pandemics, natural calamities, or government restrictions.

10. Customer Support

For shipping-related queries or assistance, please contact:

📧 mythings.studio@gmail.com

While we will make reasonable efforts to assist, final resolution depends on third-party logistics providers.

11. Policy Updates

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.